Privacy Policy
How we collect, use, and protect your information.
Effective Date: March 13, 2026 · Last Updated: March 13, 2026
VanFest is a nomadic event series brand operated by Ever Onward LLC, a Massachusetts-based Limited Liability Company. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website (vanfestusa.com), purchase tickets, opt in to our SMS messaging program, or otherwise interact with us.
Information We Collect
Information You Provide Directly
- Contact information — name, email address, phone number, and mailing address when you purchase tickets, register for events, or contact us.
- Payment information — credit/debit card details processed securely through Stripe. We do not store your full card number.
- Phone number for SMS — when you opt in to receive text messages during ticket checkout.
- Communications — any information you provide when you email us, fill out a contact form, or interact with us on social media.
Information Collected Automatically
- Usage data — pages visited, time on site, browser type, device type, and IP address.
- Cookies — we may use cookies for site functionality and analytics.
How We Use Your Information
- To process ticket purchases and event registrations
- To send transactional communications (order confirmations, ticket delivery, event updates)
- To send SMS messages to opted-in participants
- To respond to your inquiries and provide customer support
- To improve our website, events, and services
- To comply with legal obligations
SMS Messaging Program
When you opt in to receive SMS messages from VanFest, you consent to receive text messages related to VanFest events.
Your phone number and personal information will not be sold, rented, or shared with third parties for their own marketing purposes.
We only share your phone number with Twilio solely for message delivery.
You can opt out at any time by replying STOP. For help, reply HELP or contact hello@vanfestusa.com or 805.826.3378.
Sharing Your Information
We do not sell your personal information. We may share it only with:
- Service providers — Stripe (payments), Resend (email), Twilio (SMS), Vercel (hosting).
- Legal compliance — when required by law.
- Safety — if necessary to protect attendees, staff, or the public.
Data Security
We implement reasonable safeguards to protect your personal information. Payment information is processed through PCI-compliant processors and is never stored on our servers.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described here. If you opt out of SMS, we will remove your phone number from our active messaging list promptly.
Your Rights
Depending on your state of residence, you may have rights including access, correction, deletion, and opt-out of SMS. To exercise these rights, contact hello@vanfestusa.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy:
- Email: hello@vanfestusa.com
- Phone: 805.826.3378
- Mail: Ever Onward LLC, Massachusetts, USA
VanFest is a nomadic event series brand run by Ever Onward LLC, a Massachusetts-based Limited Liability Company.